Pivot Points podcast
“Change happens at the speed of trust”: reshaping healthcare with Confluent Health CEO, Kristi Henderson
Episode 25: In conversation with Confluent Health CEO, Kristi Henderson
I’ve just committed to myself that I would listen to the front lines and that I would make decisions that not only were good business decisions, but that I could look squarely in the eyes of my peers or other clinicians and know that I was not jeopardising quality.
Kristi Henderson CEO, Confluent Health
Kristi Henderson’s path is a testament to the idea that true innovation comes from understanding the people you serve, and the best leaders learn first hand…
If you’re putting band-aids on your leadership style, then today’s discussion might be the miracle cure you need.
We’ll cover how to embrace tech to solve real problems, strategies to lead with empathy, and why “change goes at the speed of trust.”
The first month, I decided, ‘Okay I’ve got to get on the road…if I’m going to really hear the voice of the customer, I need to get on the road, and I need to go into the clinics’.
Kristi Henderson CEO, Confluent Health
Key takeaways from this episode:
- Kristi’s journey from bedside nurse to CEO demonstrates the importance of understanding and serving people at every level.
- Innovation comes through insights from the frontline.
- Change only happens at the speed of trust.
- Effective leadership comes from setting a clear vision, and involving others in the “how”.
To tune in, head here:
When you find something you love, it doesn’t feel like work. This truly is something I love.
Kristi Henderson CEO, Confluent Health
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